Refund policy

If for any reason, you wish to change your order you can do so, by emailing: info@miralefleur.com Please give 24 hours’ notice before the requested delivery date.
No cancellation of fully paid orders. No cash refund is permitted.

If the recipient has received a damaged or defective arrangements, we guarantee to replace it as long as you notify us within 3 hours upon delivery and furnish us with a picture of the item.
Discolorations on the tip of petals of some flowers are not considered as damaged. Late deliveries do not qualify for full refund if the arrangement was accepted by the client or receiver.
If for whatever reason Mira Le Fleur is unable to deliver your order, we will refund the full amount to you or will redeliver your order at a later date. Arrangements must be returned in its original condition and packaging within 24 hours to guarantee a full refund. In the event that we are unable to supply all your full order, we shall notify you as soon as possible and reimburse your payment in full no later than 7 working days after the intended delivery/collection date. Once a refund request is approved by our management, the refunded amount will be returned through client’s bank account.
Due to the perishable nature of all flowers, complaints and refunds will be dealt with on a case to case basis at our management’s discretion. Items with no defective elements do not qualify for a refund or change of order for the reason of “client’s change of mind”